Cool Site of the Day

March 24, 2008

Wow — busy week, as nophonetrees was chosen by Kim Komando as the cool site of the week, and were also on several local TV outlets, including South Florida’s NBC affiliate.

We’re getting a ton of great feedback from all the new (and returning) users — keep it coming, as that’s how we keep our phone trees up to date and continue to improve the site!

I attended a great conference last week (not only great because it was in Orlando while I am in cold Chicago)….but also because of the quality of speakers.  I was giving the talk on Healthcare and Technology, particularly how payers and providers can embrace the internet and leverage the power of new technology to grow their businesses and their practices.   For those of you interested in the conference….it already happened but here’s the link:  http://www.iirusa.com/dentalbenefits/eventhome/35951.xml

Okay, onto some fascinating data points shared by presenters that got my attention and should get yours:

1)  According to a study by IOM (Institute of Medicine), it takes an average of 17 years from the time when a new discovery/treatment that is proven effective (e.g. treating ulcers with medication) for that treatment to become widely practiced.

2)  According to a study by NCQA, 57,000 people die every year in America because physicians are not following clear trends from “evidence-based medicine.”  Said another way, this is the staggering cost of the 17 year delay game because it’s hard to spread information throughout our fragmented health care system.

3)  We all know about the challenge of rising Medicaid and Medicare costs.  We also know that we sometimes get better data from the government sponsored programs than we get from the fragmented insurance industry, so from both perspectives….think about this….The Institute of Medicine did a study in 2006 that found 50 cents of EVERY $1 dollar spent by Medicare was spent in the last 8 weeks of a patients life.

4)  Some other engaging Medicaid/Medicare facts:  these programs cover 65% of all nursing home residents in the United States (44% of all nursing home costs).  In 2005, Medicaid passed up Medicare in terms of the # of lives covered.  In an average month, there are 49 million Americans covered under Medicaid. 

Fascinating stuff.  Data can help us understand our costs better, help patients and providers make better choices, and even start a discussion about how we as a society spend our valuable healthcare dollars.

Stay warm everyone….the winter is almost over….

Thanks,

mark

Terry Cullen of the Wall Street Journal posted a great article today about how to get what you want from customer service.

Better yet, it mentioned NoPhoneTrees.com as a great way to get to a human rep on the phone!

Welcome Yahoo Readers

February 15, 2008

Looks like we made the front page of Yahoo again:

http://tech.yahoo.com/blogs/null/71906/how-to-get-a-human-on-the-phone

Welcome to those folks who are seeing our site for the first time (and also our loyal returning visitors). We’ve been getting a bunch of new traffic along with a ton of great feedback from folks who are using the site. Despite what the article says, we have been and continue to constantly update existing phone trees scripts and add new ones to make sure that it’s as easy as possible for you to bypass the phone trees and reach a live operator at hundreds of companies.

For those who are new to the site, you can view a complete list of company categories and view a complete list of companies that you can contact through Bringo. Our most popular categorie include auto insurance, airlines, mortgages, and health insurance plans.

Keep the feedback coming — it’s our best way of knowing which companies to add, and when we need to update a listing to keep it top working condition!

Google Mimics BRINGO

January 12, 2008

A friend passed this on to me — apparently Google is starting to test out a service that mimics our NoPhoneTrees service. See text from an e-mail sent out to their premium advertisers:

“We’re testing a new support option that allows you to contact an AdWords Specialist by phone with just the click of a button. We pay for the call and we even do the dialing — all you need to do is pick up the phone and talk.

Try it out by visiting our Help Center via the ‘Contact Us’ link within your account. After clicking ‘Contact Us,’ follow the prompts to identify your concern. You’ll then be offered the option to speak directly to an AdWords Specialist by entering your contact phone number and clicking ‘Call.’ When your phone rings, answer it; you’ll hear ringing on the line as we connect you directly to our AdWords support team.”

Bravo, Google — if more companies would implement this type of interface, it would eliminate the need for services like nophonetrees.com.  I haven’t seen it in action, but if it works as subscribed, it would seem to save a lot of hassle and frustration for users who have access to the system.

Of course, Google seems only to be making this available to premium customers, as opposed to the general public — all the rest of us can use BRINGO to reach Google AdWords Support.

:)

Happy Holidays

December 24, 2007

It’s been an interesting month for us as we approach end of year — we were featured on a nationally syndicated radio program, as well as on Fox news television affiliates across the country.  This in addition to ramping up our BringoDentist and related products has made it a very busy month to cap off a great year.

Happy holidays to all our users, customers, partners from the Bringo team — thanks for your continued support.  We’re looking forward to great things in 2008.

BRINGO on the radio

December 4, 2007

Tonight we’ll be featured live on Craig Crossman’s syndicated Computer America radio show (some of you may have seen his article on us published in the San Jose Mercury News, Siliconvalley.com,  or the Seattle Times.  From what I understand they will open the show up to questions from listeners as well as from the show’s host.  So if you have a few minutes and a question to ask, drop by!

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