Our first post :)

September 12, 2006

Oh, where to begin? I should have started our blog earlier, but there is no time like the present. Okay, welcome to the present. We launched the beta version of the nophonetrees.com web-site early in September and have been pleasantly overwhelmed with positive feedback and support.

The story of www.nophonetrees.com is a simple one. We are committed to launching technology products that help consumers get what they want easier, faster and better by combining the power of web searches and telephony. We have several commercial projects in the works (watch this space) but in the meantime we figured we would help consumers (and ourselves) avoid annoying phone trees while testing our technology. The good news is…it works.

I also want to address a few common misconceptions.

Misconception #1 – Our service skips you through the phone tree so that you are in queue for a human being, but we can not control how quickly the corporations of the world actually pick up their phones. We take the hassle out of navigating the phone tree, but there is no silver bullet for fixing some companies poor customer service and long wait times once you get in the queue. Over time, we will keep building up our feedback and reviews so you have a good sense.

Misconception #2 – Sometimes (but not often enough), companies have no wait to talk with a customer service representative. This means that in some rare instances, by the time we call you back to connect you, the customer service person has already answered their phone and hung up. When we find companies consistently quick with their pick-ups, we will gladly take them off our list (and send them a thank you note).

Okay, now our blog has begun and we look forward to continuing our dialogue with the universe as BRINGO will continue to use our revolutionary technology to help improve your search experience for lots of things. Watch this space…

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