Bringo helps you to skip more phone trees!

September 21, 2006

Hi! My name is Marcin, and I’m working with Mark and Clement on much of the day-to-day maintenance of nophonetrees.com, including things like adding new companies, responding and troubleshooting issues that users report, etc.

A little background on me – I grew up in Poland, and am a big soccer fan (Red Devils fanatic), which means nothing to Mark (who doesn’t follow sports), and Clement (who is more of a baseball/American football type of guy).

Anyway, I’ll be posting here regularly with changes and improvements to the site, so definitely keep me busy (and add to my job security) by posting improvements you’d like to see, companies you’d like to see added, and general feedback about the site or the quality of my English (I am still improving). You can post in the comments below, or e-mail me directly at marcin@bringo.com.

OK – now for the changes we’ve made in the past week or so:

We have added following new records based on popular demand:

1. Capital One – a few users complained of being connected to the wrong department, so we broke out the different departments into separate categories for your convenience:
Credit Cards
Checking, Savings and Direct Banking
Home Loans
Healthcare Finance
Auto Insurance
Accidental Death Insurance, Monumental Life
Accident Insurance (formerly J.C. Penney)
Personal Loans
Small Business Services and Investment

 

 

2. Dell – similar complaints, as Capital One, we broke out different departments:
Sales Support for Home & Home Office
Sales Support for Small Business
Sales Support for Medium & Large Business
Technical Support for Home & Home Office
Technical Support for Small Business
Technical Support for Medium & Large Business
Rebates
Customer Service for Home & Home Office
Customer Service for Small Business
Customer Service for Medium & Large Business
Preferred Account
Business Credit Account

 

3. Sprint – again, broke out into different departments:
Personal Wireless Customer Support
Sprint Nextel Customer Support
Long Distance Customer Service
Phone Sales

We also added the following new vendors:

EMBARQ (Sprint Local)

Charter Communications

 

The list expands every day and we will track progress on our blog. Feel free to test new records and send us feedback. Also if you have any suggestions, which companies should appear on the site next, send e-mails to marcin@bringo.com

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