Changes on the website

December 21, 2006

At, we are constantly adjusting to changing phone trees, with the help of feedback from our users.  Based on alert users who have informed us of changes in the phone trees, we’ve updated the following phone trees records (check them out):

Adelphia Cable
Sprint Personal Wireless Customer Support
Bank of America – Customer Service (California)
Sprint Nextel – Customer Support

We’ve also had a number of users over the past few days notice that United Airlines has been very spotty as far as being able to reach a human. With the weather in Denver and the holiday travel season, their call center has been overwhelmed — seems like nobody is getting through to a human without significant patience and waiting.  Unfortunately we cannot do anything to help them with the technology and staffing problems they are having. We’ll keep you updated as things calm down — hopefully things will return to normal, and of course we’ll make any adjustments to our scripts as necessary.

Thanks to everyone for the great feedback that helps to keep us current, and happy holidays to all.


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