Cool Site of the Day

March 24, 2008

Wow — busy week, as nophonetrees was chosen by Kim Komando as the cool site of the week, and were also on several local TV outlets, including South Florida’s NBC affiliate.

We’re getting a ton of great feedback from all the new (and returning) users — keep it coming, as that’s how we keep our phone trees up to date and continue to improve the site!

Terry Cullen of the Wall Street Journal posted a great article today about how to get what you want from customer service.

Better yet, it mentioned NoPhoneTrees.com as a great way to get to a human rep on the phone!

Welcome Yahoo Readers

February 15, 2008

Looks like we made the front page of Yahoo again:

http://tech.yahoo.com/blogs/null/71906/how-to-get-a-human-on-the-phone

Welcome to those folks who are seeing our site for the first time (and also our loyal returning visitors). We’ve been getting a bunch of new traffic along with a ton of great feedback from folks who are using the site. Despite what the article says, we have been and continue to constantly update existing phone trees scripts and add new ones to make sure that it’s as easy as possible for you to bypass the phone trees and reach a live operator at hundreds of companies.

For those who are new to the site, you can view a complete list of company categories and view a complete list of companies that you can contact through Bringo. Our most popular categorie include auto insurance, airlines, mortgages, and health insurance plans.

Keep the feedback coming — it’s our best way of knowing which companies to add, and when we need to update a listing to keep it top working condition!

Google Mimics BRINGO

January 12, 2008

A friend passed this on to me — apparently Google is starting to test out a service that mimics our NoPhoneTrees service. See text from an e-mail sent out to their premium advertisers:

“We’re testing a new support option that allows you to contact an AdWords Specialist by phone with just the click of a button. We pay for the call and we even do the dialing — all you need to do is pick up the phone and talk.

Try it out by visiting our Help Center via the ‘Contact Us’ link within your account. After clicking ‘Contact Us,’ follow the prompts to identify your concern. You’ll then be offered the option to speak directly to an AdWords Specialist by entering your contact phone number and clicking ‘Call.’ When your phone rings, answer it; you’ll hear ringing on the line as we connect you directly to our AdWords support team.”

Bravo, Google — if more companies would implement this type of interface, it would eliminate the need for services like nophonetrees.com.  I haven’t seen it in action, but if it works as subscribed, it would seem to save a lot of hassle and frustration for users who have access to the system.

Of course, Google seems only to be making this available to premium customers, as opposed to the general public — all the rest of us can use BRINGO to reach Google AdWords Support.

🙂