Happy Thanksgiving

November 21, 2007

Just a quick note as we prepare to head off for Thanksgiving.

It’s a busy time of year as people head off to see family and friends for the holiday, and kick off the holiday shopping season (not to mention year-end crunches at work and school). This time of year has traditionally been busy at BRINGO too — our healthcare businesses are really starting to gain traction, and our nophonetrees.com site has seen good bumps in traffic at this time of year as people use it to save time and hassle in their dealings with airlines, merchants, etc.

So a quick note of thanks to our customers, partners, and users — have a great holiday weekend, and travel safe!

Hello everyone and happy (almost) Halloween.  On the occasion of this spooky time of year, I thought I would share with everyone an e-mail exchange that just occured and can help you understand (one more reason why) it’s not just safe to use BRINGO nophonetrees, it’s actually SAFER than picking up the phone and calling a toll free number yourself.  The more you are concerned about privacy, the more appealing the BRINGO nophonetrees platform actually is….and this is not just for our nophonetrees business but also our healthcare modules.  In today’s world, privacy is critical (especially in healthcare).

 So, on Saturday one of our many new users these days (referrals keep growing the traffic) wrote us angry that the day after she used our service, she received 12 tele-marketing calls.  Understandably, she presumed we were the cause.  Here was my response to her (I changed her name to Jane Doe) and her response back:

Mark to Jane Doe:

I received your e-mail and wanted to immediately respond back to you.  I am the owner and operator of the nophonetrees.com site (along with my partners) and I can assure you, WE SIMPLY DO NOT SELL PHONE NUMBERS.  We have strict password protection on all our data, and no one has access to it.  Our policy is clearly stated in our statement of terms, and if we did indeed break this policy we could (and SHOULD) be sued.  Heck, I’d be furious if someone did that to me.

I am sure you relayed your experience accurately (used our site and then got telemarketing calls) but there must have been something else that also occured to trigger these calls.  We not only give your phone number away, but when you use our service the company you are calling does not know your phone number (careful as calling many 1-800 phone numbers directly can lead to your phone # getting onto a call list).

We have been around for more than one year now, get used by hundreds of people per day, and frankly…this is the first time someone we have gotten this kind of customer feedback.  I wanted to write you personally and assure you that your problems with telemarketers did not originate with us.  Our whole business is to help people protect their privacy and avoid the marketers.  We have been covered everywhere from the Wall Street Journal, NPR, CBS, NBC, etc….and they have delved deep enough to know that we are not a fly-by-night company nor do we cheat our users.

Sorry that you ended up in tele-marketing hell (and indeed it is hell), but I wanted to assure you that it did not come from BRINGO.

Best Regards,
Mark Grazman
Co-Founder, BRINGO.com

And the next day, here was Jane Doe’s response back to me:

 Dear Mark,

    

    Thank you for your prompt response to my concern.  I apologize, but I was wrong.  I had not seen a privacy policy when using your site, and thought I was being hammered with phone calls because of it.  I am on the DO NOT CALL list until 2008, and happened to receive 12 telemarketing calls the day after using your site…..and they keep calling.   As it so happens, all of the telemarketing phone calls traced back to AT&T, whose phone service I dropped a couple of weeks ago.  THAT incident was the source of the problem.  I’m sorry for the inconvenience.

Sincerely, Jane Doe

I simply couldn’t pass up my Jerry Springer moment and the conversation ended with my sending Jane Doe the moral of the story:

Dear Jane Doe,

Once again, sorry you experienced telemarketing hell but I am glad that your image of BRINGO has been cleared up.  Our shared respect of privacy is important, and I hope you continue to use the nophonetrees service and tell your friends!  Not only is it more convenient and time-saving, but importantly it protects privacy.  Most call centers capture your phone number when you call, and there are services that can match more than 80% of Americans phone numbers with specific demographic data that they can use for further targeting.  At least there is the do-not-call list, that helps but so too does BRINGO.

Have a great day,

Mark Grazman

Update on New Companies

September 22, 2007

Here is a list of companies, that we recently added to NoPhoneTrees.com:

1. Auto Companies

Auto Parts:
Briggs & Stratton – Customer Service Phone Number
Goodyear – Customer Service Phone Number

2. Retail

General Electronics:
Casio – Customer Service Phone Number
Hitachi – Customer Service Phone Number
Magnavox – Customer Service Phone Number
Philips Electronics – Customer Service Phone Number
Sharp – Customer Service Phone Number
Circuit City – Customer Service Phone Number

DVD Stores:
Columbia House DVD – Customer Service Phone Number

Products for Children:
Evenflo – Customer Service Phone Number
Fisher Price – Customer Service Phone Number
Graco – Customer Service Phone Number
Kolcraft – Customer Service Phone Number
Little Tikes – Customer Service Phone Number
Mattel – Customer Service Phone Number
Disney Shopping – Customer Service Phone Number

Home Accessories:
Frigidaire Parts – Customer Service Phone Number
GE Appliances – Customer Service Phone Number
Whirlpool – Customer Service Phone Number
Ace Hardware – Customer Service Phone Number
Home Shopping Net – Customer Service Phone Number

Air Condition:
Holmes – Customer Service Phone Number

Health & Fitness:
Johnson & Johnson – Customer Service Phone Number

Photo Camera / Photo Camera Accessories:
Kodak Gallery (Ofoto) – Customer Service Phone Number
Olympus – Customer Service Phone Number
Polaroid – Customer Service Phone Number

Food & Drink:
PepsiCo – Customer Service Phone Number
Poland Spring – Customer Service Phone Number

General Consumer Products:
Procter & Gamble – Customer Service Phone Number
Borders – Customer Service Phone Number

Flowers:
Teleflora – Customer Service Phone Number

Shipping Companies:
DHL Express – Customer Service Phone Number
Union Pacific – Customer Service Phone Number
UPS (International Shipping) – Customer Service Phone Number

Furniture:
Bed, Bath & Beyond – Customer Service Phone Number
Ikea – Customer Service Phone Number

Wholesale:
BJ’s Wholesale Club – Customer Service Phone Number
Dillard’s – Customer Service Phone Number

Movie Rental:
Blockbuster – Customer Service Phone Number

Hunting Accessories:
Cabela’s – Customer Service Phone Number

3. Media Companies

Magazines:
Entertainment Weekly – Customer Service Phone Number
Money Magazine – Customer Service Phone Number
Newsweek – Customer Service Phone Number
PC World – Customer Service Phone Number
People Magazine – Customer Service Phone Number
Reader’s Digest – Customer Service Phone Number
Time Magazine – Customer Service Phone Number

Newspapers:
New York Times – Customer Service Phone Number
USA Today – Customer Service Phone Number
Wall Street Journal – Customer Service Phone Number
Washington Post – Customer Service Phone Number

Direct Marketing Companies:
Pitney Bowes Equipment – Customer Service Phone Number

4. Computer Companies

Computer Support:
Geek Squad – Customer Service Phone Number

Hardware:
Lexmark – Customer Service Phone Number
Netgear – Customer Service Phone Number
CompUSA – Customer Service Phone Number

Software:
Intuit – Customer Service Phone Number
Microsoft – Technical Support Phone Number

5. Communication Companies

Mobile:
Nokia – Customer Service Phone Number

GPS Navigation:
TomTom – Customer Service Phone Number

BRINGO Patient Generation…..

September 17, 2007

We have been working hard over the past few months to enhance the BRINGO product offering to provide local healthcare providers (think dentists, chiropractors, cosmetic surgeons, doctors….) an easy way to leverage the potential of the internet to get new patients walking through their doors. There are many complicated and expensive marketing schemes out there, both on-line and off, that make it hard to get for a healthcare provider to get started, let alone have a cost-effective marketing campaign on the internet. At BRINGO, we worked hard to make it easy.

How? We let our healthcare partners focus on offering great care, while we use our proprietary BRINGO Patient Generation Program to get the internet working for them. While there are many companies out there who will spend your marketing dollars for you, the BRINGO approach is different: we offer a turnkey solution focused exclusively on local healthcare providers. We build your web-site, develop an internet marketing strategy (which includes advertising campaigns, ad copy, etc…), run your campaigns in the places prospective patients are looking, track the results, and only charge our providers for actual results.

Most of the internet marketing companies out there prefer large clients that spend thousands of dollars per month. They make their money as a % of what their clients spend, so naturally they focus on getting their clients to spend the most money they can. However, we built ourselves to focus on the small to mid-sized healthcare provider who may spend between $189 (our starting price) and $1,000 per month. We don’t have any large corporate clients and we don’t want them. What we are good at is focusing on getting to prospective patients while they are searching on the web for a new provider in their area. We developed the Patient Generation program to allow us to use our healthcare expertise to develop healthcare specific internet advertising strategies that simply outperform those offered by our non-healthcare competitors.

We will be writing more tips here for our healthcare providers to understand why they DESERVE a healthcare specialist and not just an internet specialist when they are trying to build their practice. We will also debunk some of the common myths about internet marketing and help local healthcare providers make better decisions about how to think about the internet as one more key resource in building their practice.

For today, I just wanted to let everyone know about our success in developing the Patient Generation Platform and signing up happy healthcare providers to the program. We have our R&D team working hard to make sure we offer the biggest bang for the healthcare providers buck, and we will have some exciting new offers coming out later this year.

Okay, enough talking about….go check it out. Some of our key specialities include dentistry, chiropractor marketing and plastic/cosmetic surgery. We are working with focus groups of healthcare providers and will be adding more specialities soon.

As always, our partners offer us great feedback, input and advice. So let us know what you think….and watch this space….there’s some more cool stuff coming soon.

Enjoy!

-mg

More BRINGO on TV

August 20, 2007

Some more local news coverage on BRINGO. Last week NoPhoneTrees.com was featured on KCWE-TV and KMBC-TV in Kansas City/Nebraska areas, and also on WCNC TV (NBC) in the Carolinas, and WISN-TV Milwaukee (ABC).

Weekly Update

August 19, 2007

Here is the list of companies that we’ve added to NoPhoneTrees.com recently:

1. Financial Services

Insurance Companies:
Medco Insurance – Customer Service Phone Number
Nationwide Insurance – Claims Department
Northwestern Mutual – Customer Service Phone Number
NY Life – Benefit Services Phone Number
Principal Life – Customer Service Phone Number
Secure Horizons – Customer Service Phone Number
Travelers Insurance – Customer Service Phone Number
UnitedHealth – Customer Service Phone Number

2. Auto Companies

Auto Insurance:
State Farm Auto Insurance – Customer Service Phone Number

3. Computer Companies

Internet Service Provider:
BellSouth FastAccess DSL – Customer Service Phone Number
Earthlink – Customer Service Phone Number
HughesNet – Customer Service Phone Number
Juno – Customer Service Phone Number
NetZero – Customer Service Phone Number
PeoplePC – Customer Service Phone Number
SBC DSL – Customer Service Phone Number
Time Warner Road Runner – Customer Service Phone Number

Internet Domain Registration:
GoDaddy.com – Customer Service Phone Number

4. Media Companies

Internet Companies:
Google Phone Number
Napster – Customer Service Phone Number
Netscape – Customer Service Phone Number
Yahoo Small Business – Customer Service Phone Number

5. Retail Companies

Wholesale:
Target Online – Customer Service Phone Number
Ubid.com – Customer Service Phone Number

Products for Children:
Baby Bjorn – Customer Service Phone Number

Home Accessories:
Black & Decker – Customer Service Phone Number

6. Communication Companies

Mobile Companies:
Boost Mobile – Customer Service Phone Number
Simple Freedom – Customer Service Phone Number
Virgin Mobile – Customer Service Phone Number
Wirefly – Customer Service Phone Number

Telecommunication Companies:
AT&T Business – Customer Service Phone Number

7. Health Care Companies

Pharmacies:
AARP Medicare Rx Plan – Customer Service Phone Number
AARP Pharmacy Services – Customer Service Phone Number
Aetna Rx Home Delivery – Customer Service Phone Number
Caremark – Customer Service Phone Number
CVS.com – Customer Service Phone Number
Medco Pharmacy – Customer Service Phone Number
Rite Aid – Customer Service Phone Number

Health Insurance Plans:
AARP – Customer Service Phone Number

Weekly Update

July 31, 2007

Another week, another companies. Please find below the list of companies that we’ve added to NoPhoneTrees.com last week:

1. Government

US Food & Drug Administration (FDA) Phone Number
US Mint Phone Number
US Social Security Admin Phone Number
White House Phone Number

2. Computer Companies

Hardware:
Apple – Customer Service Phone Number
Brother International – Customer Service Phone Number
Compaq – Customer Service Phone Number
Epson – Customer Service Phone Number
Gateway Computers – Customer Service Phone Number
Logitech – Customer Service Phone Number
Palm – Customer Service Phone Number

3. Financial Services

Insurance Companies:
AARP Healthcare – Customer Service Phone Number
Aetna – Customer Service Phone Number
AFLAC – Customer Service Phone Number
Allstate – Customer Service Phone Number
Blue Cross and Blue Shield – Customer Service Phone Number
Centers for Medicare & Medicaid – Customer Service Phone Number
Ceridian Benefit Services – Customer Service Phone Number
Cigna – Customer Service Phone Number
Great West Health – Customer Service Phone Number
Liberty Mutual – Claims Department Phone Number

Contact us at marcin@bringo.com if you have any specific company that you would like to be added to NoPhoneTrees.com.